We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, KAD Jewellery may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component. If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise. Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in coloured gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from KAD Jewellery. Maintenance, repair, sizing or other service performed by someone other than KAD Jewellery will void your Manufacturer Warranty. Fine jewellery is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product is also not covered. Some examples of common jewellery issues that would not be considered manufacturing defects include: Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise authorisation. You will only pay for return shipping and insurance fees. To receive a return authorisation on orders shipped within Australia, follow the steps outlined below. If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 0408 727 182. Please retain all packing materials unless instructed otherwise by KAD Jewellery. Please call a KAD Jewellery Jewellery Consultant at 0408 727 182, Monday to Friday, 5 days a week for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. To expedite exchanging for a different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. KAD Jewellery will not be responsible for lost or damaged returned shipments.
We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. Returns are processed during weekdays once the items have been received at our customer care.
Following receipt of your returned item, you’ll receive a confirmation email.
Please allow an average of 1-2 weeks for full processing.
Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweller other than KAD Jewellery), or damaged cannot be accepted for return. Please allow another 7 – 10 days after processing for your bank to post credit against your account. Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
Please allow 3-5 business days to receive your order. For shipments to remote and regional areas including, but not limited to rural addresses please allow up to 7 business days for delivery. In the event that there are delivery delays for your order, do not hesitate to contact Customer Service on 0408 727 182. Items ordered together may not always ship together. Items on special order may take longer.
Please contact Customer Service at 0408 727 182 to place an express order delivered in less than 3 business days. Metro areas only.
You may verify the status of your order and shipment by contacting Customer Service on 0408 727 182.
A representative will be on hand to assist you from 9:00 am–5:00 pm Monday through Friday, AEST.